Frequently Asked Questions

An indicative quote shows estimated pricing based on current Unitree rates. It's for reference purposes and does not constitute a binding offer. Once you're ready to proceed, our sales team will provide an official quote with confirmed pricing, delivery costs, and availability.

Yes. As an official Unitree distributor, our indicative prices match Unitree's official USD pricing. We regularly check and sync our prices with Unitree's store to ensure accuracy. Final pricing in your official quote may vary based on configuration, quantity, and delivery requirements.

All prices on our website are displayed in US Dollars (USD), matching Unitree's official pricing. Your official quote can be provided in your preferred currency upon request. VAT and delivery costs are excluded from indicative pricing and will be confirmed in your official quote.

We work with businesses on a case-by-case basis for larger purchases. Contact us to discuss payment terms, leasing options, or installment plans. We accept bank transfers and corporate purchase orders from established businesses.

Yes! We serve clients across all African countries. Delivery costs and timeframes are quoted on a per-order basis as part of your official quote. Request indicative pricing online and our sales team will provide a complete quote including delivery to your location.

Delivery times depend on the product and your location. Estimated delivery is typically 2–4 weeks from order confirmation. Custom configurations or high-demand products may take longer. We'll provide an estimated delivery date with your official quote.

Absolutely. We offer both virtual and in-person demonstrations. Contact us to schedule a demo at our facility or arrange a virtual walkthrough of any product in our lineup. We can also bring select robots to your location for enterprise evaluations.

Yes, 100%. MCM Robotics is an official Unitree distributor for Africa. All products are sourced directly from Unitree and come with full manufacturer warranty, genuine parts, and access to official firmware updates and support channels.

Currently our primary focus is Unitree's full product range. We are expanding our catalog and plan to offer robots from additional manufacturers in the future. Contact us if you're looking for a specific robot or solution — we may be able to help source it.

As an official Unitree distributor, we provide comprehensive after-sales support including initial setup and training, firmware updates, spare parts sourcing, technical troubleshooting, and warranty service. Our team has direct access to Unitree's engineering support for complex issues.

All Unitree robots come with a 12-month manufacturer warranty covering manufacturing defects and hardware failures under normal use. Accessories and sensors carry a 6-month warranty. See our full warranty details for more information.

Due to the specialised nature of robotics products, all sales are final in line with Unitree's manufacturer policy. However, if your product arrives damaged or defective, our team will work with you to resolve the issue. Orders can also be cancelled for a refund before they have shipped. Please review our returns policy for full details.